Support

Common questions

How do I contact you?

Email hello@hikaricritique.com. Please include your Hikari version and build number (at the bottom of Settings, for example “Hikari 2.0.0 (24)”) and what you were doing.

I forgot my password.

On the sign-in screen choose the password reset option. We email you a code to set a new password.

How do I delete a critique?

In History, swipe the critique to the left and tap Delete. Or open the critique and tap Delete critique at the bottom. Your photo, notes and replies are removed. The five scores are kept so your Progress stays accurate.

How do I delete my account?

Settings, then Delete my account. This removes your account, critiques and stored images. You can also email us and we will do it for you.

What happens to my photos?

Your photo is sent to Anthropic’s AI to write the critique, and the original is not kept. History keeps a small thumbnail if “Keep history” is on, and you can turn that off. The Privacy policy has the full list.

Why is my rating lower than I expected?

Ratings are relative to your level. Beginner, Advanced and Expert judge against a different bar, so the same photo can be rated differently. You can change your level in Settings. It affects new critiques only.

How do I restore or manage my subscription?

Settings, then Plan. There you can restore purchases and open Manage subscription. Payments and cancellation are handled by Apple.

How do I share a critique?

Tap the Share icon on a critique. Choose an image card (Feed or Story) or a PDF report.

Can I use Hikari on iPad or Android?

Hikari is for iPhone.